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Commercial property & claims learning

Build the judgment behind the right next step.

Twelve courses turn insurance concepts into practical decisions. Short lessons, realistic scenarios, and focused review help your team move from understanding the wording to knowing what to check, ask, and escalate.

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Fictional location schedule: main warehouse, office, and South Storage. Schedule #302 matches South Storage, location 3.

A learning loop that goes beyond completion

Learn → Practice → Feedback → Recall

Learn

Wording and reasoning together.

Short narrated lessons focused on the decisions your team makes every week.

Practice

Rehearse a decision safely.

Fictional policies and schedules. The learner makes the call on a realistic file.

Feedback

Understand the reason and its source.

Immediate guidance on every choice, citing the exact source document.

Recall

Return to the concept after the lesson.

Spaced review brings back missed concepts until they stick for good.

What counts as mastery

The right answer, reached the right way.

A tidy answer that skips the form doesn’t count. Scenarios reward the habits that keep files clean and customers treated fairly.

Spot what’s missing

Find the fact that is still missing.

Name the facts you still need before saying anything about coverage.

Cite the document

Link the decision to the source.

Point to the wording, schedule, or procedure the answer rests on.

Say what’s unknown

Keep unconfirmed facts visible.

Keep open questions open instead of guessing past them.

Escalate on time

Know who can resolve the question.

Know when a question needs a supervisor, counsel, or authorized review.

The catalog

Every course, and what your team will be able to do.

Commercial property

For agency account managers, brokers, and underwriting support

P1

Policy wording connects to the scheduled property.

Commercial property policy anatomy

Read the policy and the schedule, and tie each coverage to the property it protects.

P2

Missing facts become the next useful question.

Locations, schedules, and exposures

Spot missing exposure details and ask the next useful question.

P3

Check the wording before discussing a loss.

Commercial perils, exclusions, and endorsements

Know which wording to check before anyone discusses a loss.

P4

Illustrative values and limits; no numerical scale.

Valuation, limits, and coinsurance

Explain how values, limits, and coinsurance work together on a sample schedule.

P5

Record a stoppage and what still needs review.

Business income and extra expense

Gather what’s needed to talk about interruption exposure without promising coverage.

P6

Keep changed locations and wording in the record.

Mid-term changes and renewals

Handle new locations, changed values, and endorsements cleanly.

Commercial claims

For adjusters, claims handlers, and team leads

C1

A neutral account with urgency and escalation.

First notice of loss for commercial accounts

Capture a neutral first account, the urgency, and the escalation triggers.

C2

Events stay linked to their evidence.

Evidence, timelines, and file documentation

Build a sourced timeline and separate what was seen from what was said.

C3

One schedule, several sites to verify.

Multi-location and complex losses

Organize a loss across several sites and flag coverage questions early.

C4

Records inform specialist review.

Business income claims basics

Know which records matter and when to bring in an accountant.

C5

Compare the documented scope with each item.

Scope, estimates, and valuation communication

Compare an estimate with the documented scope and explain next steps fairly.

C6

Separate known facts, disputes, and review.

Coverage questions, escalation, and fair handling

State what’s known, what’s disputed, and what needs authorized review.

Paths by role

Assign a path, not a pile of courses.

Start each role with the courses that matter most for their first months. You can change any path.

Account manager Agency or broker

Underwriting assistant Carrier or MGA

Property adjuster Carrier or TPA

Your own courses

Add courses built from your procedures.

With Private Workspace, Policy Works drafts courses from the procedures your team already follows, cited section by section. Your reviewer approves each version before it’s assigned.

Source draft → reviewer → approved version.

How company training works

Courses do not carry CE credit.

Human review required before publishing

Training for job skills; no licensing credit.

Walk through a course with us.

We’ll show a full lesson, a scenario, and the reporting your managers see. About 30 minutes.

See a lesson, rehearse a decision, review the evidence.